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Candidate
Female
Not looking for a job
Aktau, willing to relocate (Atyrau), prepared for business trips
Manager
Specializations:
- Sales manager, account manager
Employment: full time, part time, project work
Work schedule: full day, shift schedule, flexible schedule, remote working, rotation based work
Work experience 5 years 6 months
August 2011 — April 2015
3 years 9 months
Aktau, www.carlsonwagonlit.ru
Business Services... Show more
Branch manager
Opening and registration of the branch;
Organization of effective work and ensuring the smooth operation of the branch;
Documents control and control of correct bookings;
Service quality control, control of the staff's correct communication in customer service, efficiency evaluation;
Drafting established reports according the results of the reporting period;
The customer base expansion;
Negotiations and meetings with corporate customers;
Accounts receivable control;
Disputes settlement with clients, service providers (suppliers) and staff-employees
May 2011 — August 2011
4 months
Carlson Wagonlit Travel, "Express Air Limited Kazakhstan", LLP
Aktau, www.carlsonwagonlit.ru
Public Services... Show more
Accountant
Bookkeeping branch of the company;
Holding feedback with head office in Almaty;
Primary documents control;
Reception of cash via the cash register;
POS-terminal operations;
Management and accounting of overdue accounts receivable;
Settlements with suppliers and customers;
Personnel documentation; orders; schedule; time-sheet
March 2010 — May 2011
1 year 3 months
Golden Palace Hotel, "Kendirli & Co", LLP
Aktau, goldenpalace.kz/
Hotels, Restaurants, Food Service Industry, Catering... Show more
Reception administrator
Meeting, Reception, Accommodation, Registration (check in / check out) guests;
Room reservation (booking);
Transfer organization;
Control of services rendered, calculation & charges;
Admission and registration of necessary documents;
Informing the hotel management about disadvantage in customer service, elimination of problems;
Informing guests about the additional services;
Conflict resolution in servicing visitors;
Coordinating the work of technical service and housekeeping
September 2009 — December 2009
4 months
Grand Hotel Victory, "Pyramid", LLP
Aktau, grandhotelvictory.kz/
Hotels, Restaurants, Food Service Industry, Catering... Show more
Assistant Manager of Department "Housekeeping"
Coordinating the work of housekeeping & laundry, organization and control;
Planning, schedule, time-sheet;
Control of quality and work's timely execution by staff;
Holding feedback with "Front Desk" Department, coordination of guests' accommodation;
Checking rooms at the time of arrival and departure of guests;
Holding feedback with Technical Department, elimination of problems;
Control warehouse (soap, towels, bed linen, hangers, work clothes... and so on)
Skills
Skill proficiency levels
About me
Personal Qualities - responsibility, communication skills, fast learning, presentability, tactfulness, politeness, skills of bussiness correspondence, good sense of humor but serious attitude to work
Higher education (bachelor)
2004
Department of Economics and Management, Economics and Management at the enterprises of Tourism and Hotel Industry (Hospitality Management)
2004
Faculty of Economics and Management, Economics and Management Engineering
2000
The College of Foreign Languages, Aktau
English Language Department, Teacher of English
Languages
Professional development, courses
2013
CWT Global Partners Network Training
Carlson Wagonlit Travel Global, Netherlands, The coursework and the examination for the trace anti-bribery course
2001
Professional development
Training courses "Media Service" at the FTC Abai, Accounting + tax + 1C + SONO + deductions statistical reporting
Citizenship, travel time to work
Citizenship: Kazakhstan
Desired travel time to work: Doesn't matter