Team Lead in Information & Data Management Department. Acting as a bridge between business and IT. • Leading a project for information migration from network drives to SharePoint. By 2028 this project will save >100K USD. • In charge of overall adoption of SharePoint Online and Power Platform in the company. • Introduced in-house built self-service application which allows to manage and request accesses to SharePoint sites, without logging IT ticket. This change led to 10% decrease in ticket logging by customers. • SharePoint Governance: implemented various changes which improved data security, integrity and retention. • Business processes models optimisation with BPMN standard and finding automation possibilities. • Helped to improve efficiency and/or cut costs in various departments, by delivering Power Platform in-house apps. • Led “Citizen Development” program in the company, which allows non-IT staff to create low-scale automation solutions. • Conducted numerous offline learning workshops for business regarding efficient use of Information Management systems. • Developed Information Management procedures and guidelines. • Worked closely with Microsoft and other 3rd party vendors to enhance existing solutions or introduce new ones. • Leading a focus group in implementation and adoption of AI systems (MS CoPilot) in the company. • In charge of creating a knowledge sharing culture in the company, by implementing and promoting Knowledge Management solutions (eg. Knowledge Portal, Handover tool, Lessons Learned DB, Chatbots, Training Platform, etc) • Developed and launched “Information Management Induction” – a mandatory training in the company. • Created and tracked annual KPI’s and monthly metrics for the team performance.

Manager of IT department with 65+ employees. • IT Services and Infrastructure management. Streamlined several ServiceDesk processes. • IT budget planning. Maintained all IT contracts and attracted partnerships with new clients. • Business processes improvement and automation. Modernised procurement process which led to paperless work and saved time of Logistics and ServiceDesk teams. • Led major IT change in company: moved from existing ERP system to SharePoint + Teams. • Strengthened company CyberSecurity by implementing Active Directory password policy. • Career and development planning sessions with members of IT team. Edited KPI’s for most of positions.

IT Manager for offices and projects in Kazakhstan, Russia, Azerbaijan, Bahrain. • Created and standardised package of approved corporate applications (Office365, Adobe, Winzip etc). This initiative led to 100% software compliance on all laptops to corporate standard. • Assessed project office’s network, determined a full rebuild was needed to meet enterprise standards. Designed and implemented new infrastructure with MikroTik hardware. • Analyzed and improved electronic document control processes by implementing a new Canadian system. Trained key users, leading to streamlined workflows—e.g., the purchasing department processed 20% more inquiries daily. • Managed a team of 4 Support Engineers and 2 System Admins.

Performed IT Manager duties for Rio Tinto Exploration Kazakhstan, Uzbekistan, Russia, Mongolia. • Changed local asset management policy for IT equipment which led to 55% decrease in incidents with laptops. • IT Site Support team management. Achieved 95% in IT Service satisfaction rate. • Improved Almaty office backup system by installing backup tape library and Veeam Backup Replication. Created Disaster Recovery plan, which provided the opportunity to recover key IT infrastructure and services in 72 hours after disaster. • For 7 years spent working in the exploration remote projects, trying to improve in any IT segment year by year, I achieved the following results: 200Mbit internet, received from two radio-relay towers by two ISP’s (with only 0.2% of hitch). VPN with Almaty office using SD-WAN technology by Cisco. Wi-Fi spread across the whole territory of the field camp. GSM boosters for mobile coverage. Network Xerox/HP printing and QNAP network storage.

IT-Outsourcing services for Colgate-Palmolive. • Member of international team of 11 Service Desk agents, providing IT services for Colgate Palmolive in Europe, Asia, Australia and Oceania. Contributed to 98.5% customer satisfaction level for IT services. • Contributed to creation and maintenance of Service Desk Knowledge Base. 47 cases/guides were documented as knowledge base articles for further use.

Level 1, 2 IT support: • Member of Service Desk team of 7 agents, providing support to 4500 employees in CIS offices. Our team had elevated admin rights in such systems as Active Directory, Lotus Notes, MS Exchange, MDM, 1С, RSA SecureID, IP-Telephony. • Contributed to overall team score of 60% resolved tickets within 5 minutes after call is logged, without escalation to higher support levels. In average about 100 tickets per day were logged and processed.

Business Administration, Master

Вычислительная Техника и ПО, Бакалавр наук

Prosci, Change Management

KM Institute, CKM

ITEA

ITEA

ITLect

Softline, Курс 20703-1

Axelos, ITILv4

Mikrotik, 1806NA3075

PeopleCert, Axelos

High Tech for Human

High Tech for Human, Курс 10982B

Moscow Business School

Moscow Business School

Microsoft, Курс 10135A

Interpress, 7.5