Organising and executing training programs for branch personnel. Evaluating employee performance and providing feedback and coaching as needed. Developing and implementing sales plans. Conducting regular sales and operations meetings. Briefing employees on current sales goals, promotions, and other relevant information. Organising marketing activities and events for the branch. Increasing brand awareness for the company within the community. Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback. Resolving customer problems as needed. Complying with all applicable laws and regulations for the education system within local government. Assessing market conditions and identifying opportunities Drafting forecasts and business plans. Managing budgets, allocating branch funds, and defining financial objectives. Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals. Adhering to high ethical and professional standards. Develop and execute teacher training programs. Lead product education, inter-selling techniques and customer service.

Determine current and future needs of company and language schools. Consult program coordinators, administrative managers and branch director. Research educational systems and evaluate new developments. Develop and execute teacher training programs. Lead product education, inter-selling techniques and customer service. Responsible for developing and maintaining commercially productive relationships with both new and old clients. Also in chare of identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability.

Leveraged knowledge of customers, market trends and principal to successfully market. Collected and reported information on competitive activity during presentations. Drafted business plans, budgets and quarterly and semi-annual business reviews. Presented company goals and objectives to new principals. Increased monthly sales by 15% by implementing strategies to develop and expand existing customer base. Developed a new customer base consisting of 50 accounts. Managed budget forecasting, goal setting and performance reporting for all accounts. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Identified issues with existing marketing material to drive process improvements. Developed growth plans by identifying key clients, key targets and priority service lines. Generated new sales opportunities through direct and telephone selling and emails. Developed innovative business plans and sales strategies for vertical markets. Developed and integrated market plans to efficiently position the company brand within targeted markets.

Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Presented company goals and objectives to new principals. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Supervised and trained admitting, billing and collection staff. Improved communication efficiency as primary liaison between departments, clients and vendors. Increased meeting efficiency by developing meeting agendas. Increased monthly sales by 20% by implementing strategies to develop and expand existing customer base. Delivered performance updates, quarterly business reviews and planning meetings. Contacted new and existing customers to discuss how specific products could meet their needs. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Developed growth plans by identifying key clients, key targets and priority service lines. Generated new sales opportunities through direct and telephone selling and emails. Coordinated rush orders and order changes. Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns.

Supervised and trained admitting, billing and collection staff. Improved communication efficiency as primary liaison between departments, clients and vendors. Increased meeting efficiency by developing meeting agendas. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Advised top management on appropriate employee corrective actions. Explained human resources policies and procedures to all employees. Answered employee questions during the entrance and exit interview processes. Selected and interviewed candidates for all available positions. Managed communication regarding employee orientation and open enrollment for benefits. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Coordinated all department functions for team of 100 employees.

Organized theme-related courses and events. Performed in-service presentations to share knowledge with colleagues. Challenged and motivated students through in-depth lectures and discussions. Inspired students to translate their academic interests into the real world by taking positive actions. Initiated thought-provoking classroom discussions to help students develop their critical thinking abilities. Kept abreast of developments in the field by reading current literature and attending professional conferences. Maintained thorough records of student attendance and grades. Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources. Reviewed admissions folders for students admitted to the Master's degree program. Communicated with the registrar's office to review and process requests for requirements waivers. Counseled undergraduates in regard to educational and professional goals. Served as an Academic Adviser for 8 undergraduate students each year. Developed interesting course plans to meet academic, intellectual and social needs of students. Lectured on Kazakh Economy, Business communication, Human Resource Management, Retail Management, Tax and Taxation, Principles of Economics, Total Quality Management, State and Local Government. Coordinated of Internship and Educational practice in Turkey. (With organization like Central Bank of Turkey, Ministry of Economy, International Strategic Research Organization, Turkish Standards Institution, Ankara Chamber of Commerce, Istanbul Chamber of Commerce, Ziraat Bank of Turkey, Halk Bank of Turkey, Asya Bank of Turkey, Kuwait Turkish Bank, Istanbul Stocks Exchange and Defacto).

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Supervised and trained admitting, billing and collection staff. Standardized department filing system to increase efficiency. Organized recruitment and admission events for prospective students. Organized field trips to local parks, fire stations and zoos. Encouraged students to be understanding of and helpful to others. Physically and verbally interacted with students throughout the day to keep them engaged. Communicated effectively with educators from various grade levels. Supported students in developing strategies for individual needs and classroom group dynamics. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants.

Coordinated all department functions for team of 250 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between academic and university staff. Standardized department filing system to increase efficiency. Increased meeting efficiency by developing meeting agendas. Identified staff vacancies and recruited, interviewed and selected applicants.

Produced numerous public relations materials such as brochures, booklets, videos on the social activities. Organized of social and academic activities such as concerts, debates, exhibitions, conferences, workshops, seminars and public events. Maintained routine relationships with local administration and other universities. Supervised the students club activities.

Represented of Kazakh students at Istanbul governorship.

Translated from Turkish to Russian and vice versa.

MASTER OF ARTS, PUBLIC ADMINISTRATION

BACHELOR OF ARTS, PUBLIC ADMINISTRATION