Threat and risk limitation by implementing the surveillance plan and site security control measures. Carry out proactive surveillance with CCTV and other tools available with the purpose to anticipate and detect incidents and violations. Register and follow up all incidents and events in the Monithor software. Act as the main interface in the control room for the Call out of emergency response teams during an incident. Ensure that company and department resources are promptly alerted, informed and coordinated, until when emergency response coordinator or security management take over in accordance to procedures. Prepare an incident report as part of a shift report to be discussed during hand-over per shift with the incoming shift as well as with the Team Lead and Security Manager. Receive verification of manpower reports from all assigned sites ensure that all posts in assigned area of responsibility are covered within 1 hour of shift change. Ensure that contractor supervisors visit sites according to procedures and inspect guarding operation and test electronic security systems. Feedback of inspection/ test has to be registered accordingly in the proper electronic system (Monithor software). Ensure during night shifts that all sites report on an hourly basis and register these reports accordingly. Take the necessary steps if sites don't comply with this policy. Also ensure that guards are tested remotely on quality of patrols and inspection according to patrol plans per site. Promptly react on electronic alarms according to relevant standard operating procedures. Assist security staff with the issuing of badges after-hours according to Company Access Control procedure. Do radio/telephone test and thereafter stay in radio- and telephone contact with all sites in the tactical area of operation at all times.

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Allocate rooms to expected arrivals after checking the guests preferences and special requests. Build strong relationships and liaise with all other departments especially housekeeping, reservations etc. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Ensure Front office log book and hotel log book is always updated and actioned upon.

Greet guests and provide excellent services. Checking guests in and out of the hotel. Greet and register the guests upon their arrival. Assign rooms, issue room keys, discount cards and etc. Reply to messages quickly and promptly. Handling phone calls following telephone etiquette, note down specific information or record as voice messages Transfer calls to hotel departments and ensure that no calls go unanswered. Collecting payments from guests and maintain hotel room inventory. Answer guests query patiently and assist them in every way possible. Try to achieve customer satisfaction. Guide guests about general location of rooms and various blocks in the building. Help guests with information about the city and the places of interest. Compile timesheet of front office administrators, conduct department meetings and interview potential employees. Double check all operational reports, solve operational issues by coordinating with other departments and customers.

My role is to greet the visitors and answer all the queries that they have. Part of this is to give a positive impression on visitors and make them feel confident about company. Provide Guests with hospitable and professional service. Perform Guests check in/out processes. Accept the bills payment by different methods (cash, credit card). Accept Guests complaints and requests, handle and register them, solve problems. Prepare reports and follow them up. Register incoming and outgoing correspondence Implement Company standards.

Oil & Gas, Design and exploitation of Oil & Gas pipelines and storages at Onshore and Offshore

Faculty of World languages, Translator-interpreter

NCOC N.V.