Managing incidents and tasks on the ServiceNow platform. Handling tickets within the Azure DevOps environment. Provisioning new software and hardware in compliance with security protocols. Facilitating user access to devices via YubicoKey and providing consultation and training for their usage. Developing and distributing manuals and guidelines for technical processes to assist users with minor troubleshooting. Providing end-user support for: Active Directory, Office365, ServiceNow, SharePoint, ePTW, Azure and JDE systems.

Providing comprehensive IT support for employees, including ensuring uninterrupted software operation. Installation, uninstallation, maintenance of equipment and operating systems (laptops, PCs, monoblocks, docking stations, cell phones, tablets, virtual servers, switches, access points, routers, printers. access points, routers, printers). Coordination of subordinate specialists, inventory and reporting. Creating and updating IT subject manuals, developing and updating procedures. Supporting all local and network printers at Tengiz and Atyrau, including physical and remote assistance to users with printer problems, installation and configuration. Performing IRM tasks aimed at eliminating risks to the safe use of the devices. Tags: Active Directory, Azure DevOps, SQL, ITIL, ServiceNow, HP JetAdmin, PrintManagement, Print Server, PoweShell, CMD, FQDN, DNS, VMware, Windows Server, Xerox, HP Web Services

Providing comprehensive IT support for employees, including ensuring software uptime. Installation, uninstallation, maintenance of equipment and operating systems (laptops, PCs, monoblocks, docking stations, mobile phones, tablets, virtual servers, switches, access points, routers, printers). Coordination of subordinate specialists, inventory and reporting. Creating and updating IT subject manuals, developing and updating procedures. Performing IRM tasks to eliminate risks to the safe use of devices. Tags: Azure DevOps, ITIL, ServiceNow, Hardware Asset Management, VMware, Active Directory, Microsoft SQL Server, Windows 7/10/11

Providing technical support on the 1st and 2nd lines. Carrying out technical operations at the user's workplace, including installation, configuration and software updates, as well as advising on the use of services. Installing, maintaining and operating network devices from manufacturers Cisco, D-Link, TP-Link and Xiaomi. Installing, maintaining, diagnosing and repairing wireless LAN access points. Performing diagnostics and troubleshooting of network hardware, software, protocols and performance issues. Carrying out activities to restore the functioning of the software product after fatal failures. Collecting and systematising user comments and suggestions to improve the quality of the software product. Developing typical solutions and answers to frequently asked questions for 1st line support engineers. Tags: Active Directory, CCNA, ITIL, Bitrix24, Zabbix, VMware, Hyper-V, Windows Server, Cisco Packet Tracer, VPN, Python, PowerShell, CMD

Нефть и газ, Нефтегазовое дело

Военно-морская кафедра , Механик

MEERBUSCH KNOC CASPIAN

АО «МАНГИСТАУМУНАЙГАЗ»