Proactively acknowledged, greeted and assisted customers in the store ▪ Offered customers with exemplary and timely service ▪ Provided accurate product information ▪ Served multiple customers, discovered their needs, and made recommendations to generate sales ▪ Recommended alternative purchase choices ▪ Merchandised, stocked and replenished the selling floor constantly ▪ Maintained working knowledge of store’s policies and procedures ▪ Organized and cleaned store during downtime ▪ Handled cash, cheques, and credit card transactions ▪ Managed the register in accordance with POS guidelines ▪ Addressed loss prevention issues immediately ▪ Built and maintained internal and external customer satisfaction ▪ Met and exceeded sales goals ▪ Upheld brand and operational standards

Consistently provided professional, friendly and engaging services. Skillfully promoted items on beverages lists and restaurant specials. Followed all safety and sanitation policies when handing food and beverages to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant’s menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones, and completing financial transactions for other staff. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Set dining tables according to type of event and service standards. Routinely cleaned work areas, glassware and silverware throughout each shift. Immediately reported accidents, injuries or unsafe work conditions to manager. Developed and maintained positive work relationships with others to reach business goals. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Provided friendly and attentive service. Proactively prepared for large parties and reservations, anticipating planning and staffing needs. Resolved guest complaints quickly and efficiently. Received frequent customer compliments for going above and beyond normal duties. Delivered quality service by providing a warm and welcoming environment.

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions.Maintains security by following procedures; monitoring logbook; issuing visitor badges.Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Contributes to team effort by accomplishing related results as needed

pedagogical, two foreign languages