-Perform varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources -Perform installation, moves, additions and changes (IMAC) activities as well as data backup and restore on certain accounts -Resolve problems and perform IMACs within Service Level Agreement objectives (SLA) -Implement Asset Management Services, Desktop Operating Systems -Resolve customer hardware /software PC problems tickets -Resolve tickets within the customer SLA and obtain a high Customer Sat. Rating -Support Communications Software -Use Customer Specific Tools, Asset Management Tools -Support E-mail Systems Standards, IBM PC Desktops, Productivity applications, Networking Interfaces / Protocols -Provide on-call technical support for end users as required

- Install, support, maintain, repair and manage ICT hardware, software and peripheral equipment - maintain an up-to-date working knowledge of networks and relevant ICT systems - Support and maintenance of local users of ICT facilities (end-users) - Assist local employees in using applications - Securely handling and storing ICT asset -Adjustment and repair of computer technics

- Install, support, maintain, repair and manage ICT hardware, software and peripheral equipment. - Warranty service repair HP, Dell, Lenovo - Support and maintenance of local users of ICT facilities (end-users) - Adjustment and repair of computer technics - Liaise and work with third party companies and suppliers when required to provide ICT support to users - Assist the Service Desk and Desktop Support Lead in ensuring the necessary procedure and policies are followed to support users throughout the Company in developing ICT systems. Contribute to the development of procedures and policies to support operational requirements. - Assist local employees in using applications - Assist with the implementing of various ICT projects and in the construction and deployment of desktop images and software packages

- Management ICT of the personnel - Managing ICT process in office and field - Administration and support of computer networks - Support and maintenance of local ICT Infrastructures (hardware, network, telephony, etc.) - Support and maintenance of local users of ICT facilities (end-users) - Create and maintain documentation - Participate in international projects and activities - Assist the Service Desk and Desktop Support Lead in ensuring the necessary procedure and policies are followed to support users throughout the Company in developing ICT systems. Contribute to the development of procedures and policies to support operational requirements. - Communication with / point of contact of ICT department in UK and UAE - investigate ways of monitoring ICT network usage to enable statistical analysis of usage identifying opportunities for performance improvement - active participant in developing, planning and implementing advanced communication systems for use company

- Users support - Securely handling and storing ICT asset -Monitoring and check of computers in a network on virus activity -Administration and support of the program 1с (accounting program) -Adjustment and repair of computer technics - Securely handling and storing ICT assets - To investigate sources of supply for network hardware, software and, if appropriate, consumables ensuring adequate working levels of stock - Repair and adjustment of computer technics - Other activities necessary to support the growth of company - provide technical advice and support to the users of the video-conferencing facilities - maintain an up-to-date working knowledge of networks and relevant ICT systems

- Management IT of the personnel - Administration and support of computer networks - Administration and support of the program 1с (accounting program)

-Management ICT of the personnel - User support by phone - Repair and adjustment of computer technics

-support of computer networks . - Repair and adjustment of computer technics

Нефтегазовое дело, Эксплуатация нефтегазовых месторождений /Баколавр

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