- Planning, organizing and directing branch activities including expanding existing customer base, maintenance of facilities, adherence to security and implementation of company policies. - Attraction and increase of new customers, identifying clients wealth goals and develop personalized strategies to help them achieve, personal one-to-one service finding creative solutions in complicated situations - Monitoring of potential customers for remedial works. Planning and budgeting. - Communicated the client's goals and represented the client's interests to the team. Provided regular two-way communication between the client and team to provide strong team representation and set proper client expectations. Understanding of company capabilities and service, effectively communicated all offerings to the client; - Established and maintained a high level of positive working relationships with internal and external customers, ensuring satisfaction with company services

- Coordinated customs clearance procedures of major clients such as “Branch of DSME in Kazakhstan”, “Saipem Kazakhstan Branch”, “Ersai Caspian Contractor” LLP, “Agip KCO”, “North Caspian Service Company” LLP, ”Enka Insaat ve Sanayi A.S.”, “Kazakhstan Caspian Offshore Industries” LLP, “Rosetti Imstalcon” LLP, “Rosetti Kazakhstan” LLP, “CITIC Construction Branch office”. A few of the major projects: - Internal Processing Regime of “Caspian Explorer” semi-submersible floating rig for DSME August 2011 – 2012; - Importation of drilling RIG-5946 with duty exemption under preliminary classification decision for Saipem Kazakhstan Branch May,2010 – October 2010; - Importation of offshore piperacks and manifolds, living quarter, transformer, desalination and degassing modules for Agip KCO Kashagan oilfield, D-Island project in 2008 – 2009; - Importation of offshore construction fleet (Castoro 12 pipelay barge, Saipem TRB trenching barge, Ersai 1; 2; 3; 4; 400 barges) for Saipem Kazakhstan Branch, Ersai Caspian Contractor LLP and NCSC LLP 2006 – 2009; - Importation of building components of bituminous factory for CITIC construction since 2012; - Expedited delivery of Clients’ cargoes from the place of dispatch until the place of final delivery; - Liaised with Customs Control Department, Border Control Service, Sanitary Control Service and other governmental bodies on behalf of the Clients; - Attracted new customers and supported existing, identifying Clients’ wealth goals and finding personal creative solutions in complicated situations;

- Management of continuous warehouse complex operations on acceptance, storage and distribution of stocks of materials; their stowage considering rational disposal of warehouse spaces; - Organized and controlled activities of warehouse staff; controlled HSE and Fire Safety rules observance by warehouse staff; - Conducted stock-taking of the stored materials on a regular basis; - Supervised timely documental registration of stocks of materials flow; delivery notes, acts of acceptance and issuance; - Kept in constant contact with the Department of Customs Control respective section; represented bonded warehouse interests during customs examinations; provided reports on stored materials to Customs Body on a weekly basis.

- Obtained application declarations, certificates of conformance, statements of radiological control, country of origin certificates, phytosanitary certificates, permissions from pharmacological control necessary for the importation of Clients’ goods; - Obtained import permissions from National Security Committee for certain Client’s goods; - Established and maintained a high level of positive working relationships with internal and external customers, ensuring satisfaction with company services - Developed, implemented and maintained Working Standard Procedures within the Company Quality Management System ISO 9001:2000.

- Arranged governmental commissions consisting of Border Control Officers, Customs Control Officers, Sanitary Inspector and Port Control for the RoK border opening/closing procedures of Clients’s vessels at Aktau Port, Bautino Port, Kuryk Port, D-Island, Kashagan; - Organized jetty for Clients’ vessels at any Kazakh Port; - Provided Clients’ vessels with diesel, fresh water, foodstuff; discharged Clients’ vessels sewage and waste; assisted during crew change; - Handled loading/offloading operations at Clients’ vessels; prepared cargo and general declarations, bill of ladings and cargo manifests for the Clients’ vessels; - Received various permits and certificates for Clients’ vessels as well as immigration registration for vessels’ crew; assisted in getting Kazakh Flag for the vessels; assisted in getting Cabotage dispensation forms for the vessels allowing operating under Russin flag.

International Relations, Country Study