Work in one of the largest energy companies in the world as Sen.IT Professional. Participated in the analysis and design development of security access control systems, turnstiles, CCTV and conference rooms. Training employees and users to use technology effectively. Created procedures to ensure the stable operation of IT systems. • ServiceNow: Skilled in using ServiceNow for IT service management and tracking. • Mobile Device & Application Management: Experienced in managing mobile devices and applications through Microsoft Intune and other MDM solutions. • Active Directory & Cloud Solutions: Expertise in managing Active Directory, Microsoft Azure, and EntraID for seamless user and identity management. • Customer & Help Desk Support: Delivered top-tier customer support, resolving IT hardware and software issues efficiently. • Troubleshooting & IT Hardware Support: Extensive experience in troubleshooting IT systems and supporting hardware across multiple platforms. • PowerApps & BI Reports: Developed custom PowerApps solutions and generated insightful BI reports to optimize operations. • IT Procurement & Vendor Management: Managed IT procurement processes, collaborating with vendors to ensure cost-effective solutions and timely delivery. • Internal IT Policy Development: Contributed to the creation and implementation of IT policies to streamline operations and ensure compliance. • Network Management (TCP/IP LAN/WAN): Proficient in network administration, managing TCP/IP LAN/WAN networks, and ensuring stable connectivity. • Contract Management: Oversaw IT contracts, ensuring service level agreements (SLAs) were met. • Microsoft Teams Room Management: Managed and supported Microsoft Teams Rooms for smooth virtual meetings and collaboration across teams.

• Power BI Dashboards: Developed and maintained dashboards for real-time IT insights. • A/V Infrastructure: Managed ArtioSign VITEC infrastructure for seamless presentations and events. • System Maintenance: Handled troubleshooting and maintenance of the computer park, including re-imaging GIL machines. • IT Reporting & Processes: Prepared IT reports and developed workflows for end-users. • Second-Level Support: Provided second-level IT support for OS and application issues. • Smart-Badge & T-Card: Supported users with smart-badge and T-card system issues for secure access. • Meeting Leadership & Training: Led meetings, training sessions, and events to enhance IT knowledge. • ServiceNow & Remedy: Monitored and resolved tickets through ServiceNow and Web-Based Remedy portals. • Desktop Systems: Implemented modern desktop systems into the TCO infrastructure. • ServiceNow Dashboards: Created dashboards for tracking tickets and asset inventories. • Network Monitoring: Monitored network hardware and performed basic troubleshooting. • Global Virtual Workplace Support: Supported Virtual Workplaces (CVW) globally, ensuring seamless remote work. • Telecom & A/V Support: Managed telecom equipment and A/V for conference calls and town halls. • Inventory Management: Managed IT inventory following WAM/HAM policies, including loan-laptops and storage. • IT Equipment Disposal: Organized disposal and transport of obsolete equipment, ensuring compliance with safety policies. • Vendor Collaboration: Worked with vendors for hardware and fire alarm systems maintenance. • SharePoint & Low-Code: Developed solutions using SharePoint, CSS/HTML/JavaScript/React, and Power Automate. • Mobility Software Support: Provided support for mobility software like Intune, AirWatch, and Microsoft Office.

•Technical Support & Troubleshooting: Provided comprehensive IT/IM and telecom-related support to the execution team, ensuring timely resolution of technical issues. •Asset Management: Managed IT assets, including desktops, laptops, IP phones, and printers, to maintain operational efficiency. •Cross-Team Collaboration: Worked closely with TCO IT and FGP IT teams to escalate and troubleshoot systems and network issues, ensuring smooth operations. •Helpdesk & SLA Management: Monitored and tracked helpdesk tickets, ensuring compliance with IT SLA standards, and resolving issues promptly. •Remote Support: Delivered remote help-desk services via RDP, VNC, TeamViewer, and Remote Desktop Connection, providing global IT assistance. •Process Optimization: Developed and enforced IT processes in line with TCO/FGP IT guidelines to ensure effective IT support execution. •GIL Equipment Maintenance: Managed and maintained GIL equipment and printers, optimizing hardware performance in the office. •Application Installation & Support: Installed and provided ongoing support for various application software used across the organization. •Reporting & Documentation: Created weekly and monthly reports to track IT service delivery performance, and prepared documentation for IT audits. •Project Mobilization: Assisted in preparing the IT support team for the mobilization of project teams, ensuring that all members were equipped with the necessary IT tools. •Decommissioning & Inventory: Responsible for the decommissioning of outdated IT hardware and software and managed the IT inventory across site offices.

IT Lead with a proven track record of leading a team of 6 IT professionals, supporting over 1,500 users at the Tengiz oil field. Successfully managed and executed IT operations for critical projects, including 3GI, Tank Farm, Phase 2, Core Substation, and Gathering . Demonstrated expertise in IT infrastructure leadership, network setup, hardware deployment, and maintaining robust systems to ensure operational excellence in high-demand environments. •IT Infrastructure Leadership: Led troubleshooting and maintenance of the company’s computer park, ensuring seamless operations across all IT assets. •Network & Communication Setup: Installed and managed local networks, Wi-Fi, and phone systems, optimizing communication channels within the organization. •Mail Server Administration: Managed and maintained Microsoft Exchange Server, including configuration through Exchange Shell and PowerShell scripting for enhanced automation and efficiency. •Remote Access Management: Provided secure remote access via terminal servers (RDP) and DameWare, ensuring uninterrupted productivity for remote teams. •Enterprise Hardware Installation: Led the deployment of computers, monitors, laptops, and enterprise-level servers, maintaining a robust IT infrastructure. •Switches & Firewall Maintenance: Supported Ubiquiti, DLink switches, and maintained firewall security using PFSense for a secure network environment. •Advanced Badge Systems: Administered TerraID badge programs (including tourniquet and gate systems), streamlining access control management. •Backup & Imaging Solutions: Created and managed system images with Acronis, ensuring quick disaster recovery and business continuity. •Wireless & Fiber Optic Technologies: Maintained AirFiber, AirMAX Bullets, WiFi APs, routers, UniFi devices, fiber optic converters, and satellite systems, enhancing network performance. •Peripheral Management: Managed and maintained office peripherals, including WorkCenters, printers, and plotters, ensuring high availability. •Active Directory & Server Support: Provided support for Windows Server 2003/2008 environments, handling Active Directory configurations and ensuring compliance with corporate safety policies. •Corporate IT Compliance: Consistently followed corporate safety policies and procedures, ensuring a secure and compliant IT environment.

•System Troubleshooting & Maintenance: Providing comprehensive troubleshooting and maintenance for the organization’s computer park. •Network & Infrastructure Installation: Installing and configuring local networks, Wi-Fi, phone systems, switchboards, and patch panels. •Mail Server & Program Support: Supporting mail servers and 1C accounting systems (7.7, 8.1, 8.2), SONO, and other salary-related programs. •Remote Access Management: Ensuring secure remote access for users through terminal servers (RDP). •Hardware Installation: Installing computers, monitors, laptops, and DELL servers for users. •Switch & Firewall Maintenance: Managing and maintaining Cisco/DLink switches, PFSense firewalls, and daloRADIUS systems. •Badge System Administration: Supporting TerraID/AsureID badge programs for tourniquets, gates, and related systems, and creating badges for SICIM, KIOS, and PSN. •IT Reporting: Preparing periodic IT job reports for management and stakeholders.

•IT Leadership & Operations: Overseeing the troubleshooting and maintenance of the organization’s computer park, leading the IT department, and ensuring efficient operation. •Backup & Recovery: Conducting backup and recovery operations for critical files and IT systems. •Vendor Relations: Engaging in business meetings with IT equipment suppliers for procurement and negotiations. •Server Management: Supporting and maintaining Windows Server 2003/2008, CentOS servers, and enterprise-level hardware including IBM x3250 M4/M5 and DELL PowerEdge R730 servers. •Network & Infrastructure Monitoring: Managing backbone network monitoring systems (ORION, Cisco PrimeOptical, ZTE, DGU, UPS monitoring), and maintaining Cisco/DLink switches, modems, routers, and network infrastructure. •Antivirus & Security: Maintaining robust security systems, including Kaspersky Endpoint Security and other antivirus platforms (ESET NOD32), while adhering to corporate safety policies. •Remote Access & Support: Providing secure remote access using terminal servers (DameWare, TeamViewer, RDP), and supporting 1CBitrix and mail servers. •CCTV & IT Systems Maintenance: Overseeing the installation and maintenance of CCTV systems (Hikvision), along with other office hardware like computers, monitors, laptops, network printers, and scanners. •SQL & Software Expertise: Extensive experience with SQL database maintenance, AutoCAD, CorelDraw, Adobe Acrobat, Photoshop, and 1C accounting systems (7.7, 8.1, 8.2). •Budgeting & Reporting: Preparing detailed IT budget plans and generating regular job reports for management review.

•User Support / Help Desk: Providing technical assistance and troubleshooting for end-users. •System Maintenance and Troubleshooting: Managing and maintaining the organization's computer fleet. •Periodic IT Reporting: Preparing regular reports on IT activities and system performance. •Network Installation: Setting up local networks, Wi-Fi, and phone systems. •Mail Server Administration: Supporting and maintaining the mail server for seamless communication. •AMS/EA Database Support: Managing and maintaining AMS/EA databases. •SQL Database Management: Performing routine maintenance and support for SQL databases. •1C Support: Administering and supporting 1C versions 7.7, 8.1, and 8.2. •Remote Access Management: Providing secure remote access through terminal servers (RDP). •Hardware Installation: Installing and configuring computers, monitors, and laptops for users.

·User Support / Help Desk: Providing technical assistance and resolving user issues. ·Troubleshooting and Maintenance: Managing and maintaining a fleet of computers. ·Mail Server Support: Ensuring smooth operation and troubleshooting email servers. ·Network Installation: Setting up local networks, Wi-Fi, and phone systems. ·Windows Server Management: Administering and supporting Windows Server 2003, 2008, and 2012 environments. ·Hardware Repairs: Diagnosing and repairing computers and office equipment. ·System Administration: Managing systems on Windows, Linux, and various services including Active Directory (AD), DNS, DHCP, WSUS, IIS, ISA. ·Database and Virtualization: Administering Oracle, Hyper-V, SQL, and virtual environments. ·Security and Firewalls: Configuring and maintaining security software such as Kaspersky, ESET, Squid, and supporting business applications like 1C.

Политехнический, Информационные системы

Мировых языков, Переводчик

Национальный открытый университет «Интуит»

Национальный открытый университет «Интуит»

Центр сертификации Dr.Web

Центр сертификации ESET, Сертифицированный технический специалист

Высшая Школа Экономики

Национальный открытый университет «Интуит»

Национальный открытый университет «Интуит»

Центр компьютерного обучения «Специалист», Networking essentials specialist