- Strategic leadership; - Data analytics, performance monitoring and reporting; - Business processes improvements; - Team leadership and development.

IT management consultant IT project management

• Successfully led a large-scale ITSM migration project, overseeing 2000+ users. Applied PMI PMBoK methodology to meticulously manage timelines, budgets, and human resources. • Effectively managed a dedicated team of backend developers for the ITSM solution, consisting of 7 direct reports. Employed a Hybrid Project Management approach, combining SDLC and waterfall methodologies. • Strategically managed the ITSM projects portfolio and processes, aligning them with current and future business demands to ensure efficient project delivery.

IT management consultant IT project management

• Successfully accomplished 18 IT projects with involvement of internal and outsourced resources. Led to business processes, CRM, IT infrastructure improvements. • Developed technology strategy and IT resources roadmap for the next 3-5 years. • Developed IT projects portfolio and processes accumulating current and future business goals and ongoing IT issues to ensure business success. • Cost reduction to the CAPEX and OPEX budgets from 10% to 30% after renegotiating and technologies optimization. • End-User support SLA - 97%, Customer satisfaction – 93%.

• Led transformation of IT Team(550ppl) in Aluminum of Kazakhstan to ITIL support model. • Built Call Center to support 1 Factory and 3 mining fields (4900 end-users) from scratch to fully operational. • Developed and delivered project management training to improve consistency and quality in project delivery. • IT projects Portfolio roadmap had been developed (21 projects). • Resources plan had been developed and implemented. • Project managers had been hired, assigned, trained. • 12 out of 21 critical infrastructure projects required for SAP implementation had been successfully delivered in 2016 on time. Remaining projects had been delivered in 2017.

• Acted as Crisis manager and Key Account Manager to VIP customers. • Built strong technical and sales team. Rehired key players responsible for production and sales processes. • Revised and optimized all organization cash flow. Reduced debt incurred by previous operations by 75%. • Managed team of 11 cross-functional team.

• Managed all start-up operations from sales to production. • Managed virtual team of digital professionals (front-end, back-end developers, graphic and web designers, copywriters, business analysts). • Achieved profit share per project from 40% to 60%. • Completed 20+ digital projects from start to end.

• Managed IT organization within Central Asia region (6 countries, 5 IT direct reports, over 500 users). • Provided IT support level in all locations: SLA not less than 96% (exceeded corp SLA level). Resulted in increase of overall Customer Satisfaction. • Coordinated business project - Switching Wrigley Kazakhstan organization from Rep Office to Selling Office. Successfully completed, resulted in increasing total revenue and net profit (figures cannot be disclosed). • Managed Sales Automation project that resulted in accurate and fast Sales reporting and analysis. This project let Sales Management make better quality and on time decisions. Over 400 mobile users equipped with Mobile Data Entry client. Business gained more accurate and on-time data for smarter decision-making. • Developed and Implemented Service Delivery Matrix and was awarded Yearly MARS 'Make The Difference' Honor in 2012. • Developed several processes automation solutions (Green IT principal) which resulted in saving costs on telecoms, office printing etc. • Managed many IT projects (solution Roll-outs, Infrastructure implementations, regional/local innovations etc.)

- Networks: Passive & Active LAN equipment configure and maintenance, monitoring; - E-mail: Lotus Notes, MS Outlook; - Hardware: PC & Peripheral equipment Support; - Software: OS Windows (W95-98, NT, W2K, XP), MS Office applications, 1C Accounting, WERA (Oracle 8.1.7) technical support, local applications (banking, etc), Anti-Virus control (Norton Antivirus, AV Kaspersky etc.) - Programming: MS Access Development, Administering, Consulting; - Participation in Local (Business oriented), Regional(virtual IT teams), Global projects(VPN); - User training on job: consultancy of users, advanced users on using MS Office applications and other software

- MS Access Development: 6 databases (for HR, Material Resources, Telecoms, Transportation departments) developed and implemented in-place. Administering of the databases and Consulting of the End-Users. Preparing warehouse MS Access data for SAP load. - Corporate Intranet site (IIS5.0, ASP, ODBC, and MS Access) developed and further maintenance. - Network and Software End User Support. Badge design and printing software maintenance.

- MS Access Development(Food store database for internal use) - Software & Hardware support of End-Users.

Business, BBA: Economics and Business Administration

Bogdanov & Associates, MOSCOW, Certificate: Certificate of Completion

ALSI & “555”, Алматы, Certificate: Certificate of Completion

CBSDO, Moscow, Certificate: Certificate of Completion

WRIGLEY JR. COMPANY, Certificate: Certificate of Completion

“FORCE” AUTHORIZED ORACLE EDUCATION CENTER, ALMATY, Certificate: Certificate of Completion

“FORCE” AUTHORIZED ORACLE EDUCATION CENTER, ALMATY, Certificate: Certificate of Completion

“FORCE” AUTHORIZED ORACLE EDUCATION CENTER, ALMATY, Certificate: Certificate of Completion

“FORCE” AUTHORIZED ORACLE EDUCATION CENTER, ALMATY, Certificate: Certificate of Completion

“LANIT” MICROSOFT AUTHORIZED CERTIFICATION CENTER, MOSCOW, Certificate: Certificate of Completion

“LANIT” MICROSOFT AUTHORIZED CERTIFICATION CENTER, MOSCOW, Certificate: Certificate of Completion

“LANIT” MICROSOFT AUTHORIZED CERTIFICATION CENTER, MOSCOW, Certificate: Certificate of Completion

“LANIT” MICROSOFT AUTHORIZED CERTIFICATION CENTER, MOSCOW, Certificate: Certificate of Completion

ACADEMY OF HIGHER MATHEMATICS AND APPLIED SCIENCES, ALMATY, Certificate: “Programming with C++”

MICROSOFT, PASSED

MICROSOFT, PASSED

MICROSOFT, PASSED

MICROSOFT, PASSED

MICROSOFT, PASSED

MICROSOFT, PASSED

MICROSOFT, PASSED