- acting as a first point of contact: dealing with correspondence and phone calls; - managing diaries and organising meetings and appointments, often controlling access to the director; -booking and arranging travel, transport and accommodation; - organising events and conferences; - reminding the director of important tasks and deadlines - typing, compiling and preparing reports, presentations and correspondence managing databases and filing systems implementing and maintaining procedures/administrative systems

- Process orders via phone/what’s app - Check data accuracy in orders and invoices - Assist clients to choose the item - Check the cleaning - Update Instagram and post regularly about new items - Communicate important feedback from customers internally - Stay up-to-date with new products and features - Make sure that the shop is opened and closed on time

Responsible for efficient delivery of excellent service and maintain a good relation with the guests. Maintain guest relations by providing special help/care to the guests and by coordinating with related departments on specific needs and entertainment. Responsible for a smooth operation of the department, supervising anything related to the guests, answering calls 24/7. Handling correspondence, updating the history, controlling cash/card payments.

Provide guest recognition at all times by addressing the guests by name and interacting with them on a personal level throughout their stay. Always be visible to guests and to be constant contact with them by addressing them in any public area. Be fully conversant with Angsana Velavaru facilities and daily functions, and with the services and facilities of other Angsana Resorts in order to be able to do recommendations and to be able to up sell all Angsana/Banyantree facilities and services. Accept responsibilities for, and to show initiative in decision making when handling minor guest complains, in order to achieve instant guest satisfaction. Refer major guest complains to the Front Office Manager, or the manager on duty in his absence, in order to prevent further dissatisfaction on behalf of the guest. Ensure daily arrival departure program is organised, required paper work is done (including VIP/HMN amenities order) and distributed in accordance with departmental standards. Escort the guest to their villa, register them in accordance with the local law and departmental standards and to explain all villa amenities and facilities. Escort guests on excursions and special trips. Ensure that all flight reconfirmation and details are correct with local travel or handling agents. Ensure boat transfers and luggage collection is arranged in accordance with the departmental procedures. Handle cashiering, do check outs and accept payments, take city ledgers and during check out ask the guests about their stay, handle any difficulties that may arise and to up sell another visit to Angsana / Banyantree.

Greet guests in a warm and friendly manner and offer personalized services, a tour around SPA. Engage Each guest a unique individual and listen attentively to their requests. Run Daily reports to check reservations for accuracy identify any special requests. Responsible For a cash float throughout your shift and ensuring it balances correctly at the end of the shift. Listen to guest’s complains or concerns and resolve their issue in a timely manner. Work in coordination with other employees or departments as required to ensure 100% guest satisfaction.

Welcoming visitors. Maintaining correspondence. Managing Business trip arrangements: booking air tickets, hotels. Managing expenses on stationery, reports on communication services; leasing contracts. Got the best employee of the department on 8th March 2011.

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