Lead the FO Department daily operations. • Controlled scheduling all desk clerks as business demands. • Made sure the information is passed on in the department. • Promoted all Marriott programs, including Marriott Rewards Program to make them a full success. Kept the new enrollments tracking and made sure that the incentive benefits were in place for the associates. • Maintained the air of discipline within the department. • Managed the department with the tools at hand so as to provide the highest degree of services in the most efficient manner in accordance with company standards, procedures and policies. • Reviewed constantly the performance of the reports to ensure thoroughness and accuracy; pointing out inaccuracies where appropriate. • Controlled regularly all the Departmental routine procedures. • Ensured the associates were always in proper uniform in accordance with the Standard Operational Procedure. • Set up the regularly meetings of employees to ensure proper knowledge of new procedures, problems, complaints and coordination of Front Desk Duties following the developed agenda. Utilized the 15 minutes trainings when the shifts overlap. • Handled all the problems and complaints that may arise in the best professional manner using their hotel knowledge, SOPs, LSOPs and good common judgment to obtain the best possible guest satisfaction. • Championed change, ensured brand and regional business initiatives are implemented and communicated follow-up actions to team as necessary. • Developed systems to enable associates to understand guest satisfaction results. • Ensured that the customer recognition program were in effect throughout controlled areas. • Set goals and expectations for direct reports using the performance review process and held staff accountable for successful performance; coached team by providing specific feedback to improve performance. Conducted annual performance appraisal with direct reports according to Standard Operational Procedures. • Promoted and supported VIP recognition Programs. • Was responsible for meeting the Department budget goals, took part in monthly P&L meetings. • Supported the hotel credit policy and related procedures. • Checked that all the daily reports were run and done. Made sure they were filed correctly. Contingency reports and back up procedures were done regularly and on time. • Continually audited the associates for: hospitality skills, reg. cards, signatures, credit limit, uniforms, tardiness, cash handling, key procedure etc.

- participate in the inventory of fixed assets and goods and materials - provide the workplace with the rules, instructions and other regulatory documents necessary for the performance of work by the employees of the HSKP, draw up, develop and implement them - participate in the preparation of organizational documents, safety and fire safety instructions, monitor their implementation - draw up schedules for the work of service personnel, monitor the timely arrival and departure from work, the presence at the workplace of all employees of the HSKP - keep a time sheet, submit the time sheet, overtime hours, and the work rate of the employees of the HSKP to the personnel department on time. - organize, plan, control work related to the hotel room stock, safety equipment, in order to ensure the most convenient and pleasant stay for guests - develop and implement effective policies and special programs implemented by qualified and courteous staff in order to ensure the most convenient and enjoyable stay for guests - to manage the economic and administrative activities through the correct placement and use of qualified personnel, so that all rooms and public premises are clean, comfortable, cozy, ready for sale and operation - manage the work of the laundry and dry cleaning of the hotel complex in order to ensure the production of clean linen necessary to maintain the highest level of rooms, public areas - supervise the work of the landscaper, draw up a plan for cultivation, planting, watering, etc. and follow up - take inventory, be responsible for the use, accounting and storage of linen on the floors, in warehouses. In case of damage to hotel property, draw up acts on damage to property - monitor the technical condition of the number of rooms, in a timely manner, in case of any problems, report them to the relevant services and monitor the implementation of the application - participate in the settlement of guest claims, keep a record of things lost and forgotten by guests, work with guest complaints - make proposals for ordering new equipment in order to improve the work of the department, monitor the correct use and safety - control and coordinate the work of department employees to achieve the best results, plan and distribute the amount of work, harvesting areas - to ensure that the highest possible standards in terms of service and cleanliness in the hotel are maintained in accordance with established standards - revise standards, make new amendments to improve the quality of service and cleaning - be responsible for all activities related to the availability, technical condition, cleanliness and appearance of rooms and common areas in the hotel - conduct training for supervisors in technology, technique, methods of performing work processes, conduct briefings, meetings - control the workflow and check supervisors, maids, housemen, landscaper, seamstress - monitor compliance with safety regulations, as well as master the skills of handling fire-fighting equipment. And also monitor compliance with safety regulations by maids - conduct an interview - control the consumption of cleaning products, detergents, guest filling make timely purchase and relocation requests - write-offs in a timely manner, draw up defective acts - monitor the timely and uninterrupted supply of maids with detergents and room filling items

- Managed and trained the Front Office staff - Provided the professional and friendly service for guests - Implemented standard operating procedures according to brand standard and polished the law - Improved and stabilized communication across Front office and other departments - Adjusted room rates to maximize revenue per available room, implemented the upselling program - Kept update records of front Office expenses and costs

- Organization and preparation of any kind of events, conferences, concerts, seminars, shows, etc. - Preparation of the show program, search and suggestions for artists, shows. Etc. - Calculation, budgeting, providing commercial offers - Preparation of full documentation, provision of all related documents with a full calculation of the event - Analysis, preparation of a marketing plan for sales - Monitoring, financial reports, work plan - Search for artists, show programs, design

• Direct the work of the hotel department to achieve high quality cleaning of guest rooms and public areas of the hotel, laundry. • Engaged in gardening, I control all the gardening inside and outside the hotel. • Develop the standards of the work of the room service department, laundry • Work on the principle: planning - cleaning - monitoring. • Deal with the prioritization of the distribution of works on objects. • Engaged in the organization of effective work of personnel (trainings of personnel, setting tasks, monitoring their implementation, motivation) • Make the schedule of work of the personnel, the table of the account of working hours, registration of awards, • Spend the attestation of employees and give an assessment of the results of production activities and the quality of customer service; • Every day I carry out inspections of the number of rooms to monitor the status of guest rooms, the quality of cleaning of public areas. • Every day I hold briefings with the staff. • Control and analyze the main expenses of the department and budget performance indicators of the plan. • Control the consumption of guest supplies, detergents, bed linen and uniforms, fertilizers. • Control the work of laundry, safety of room linen, uniforms, guest accessories and keys from rooms of rooms, warehouses. • Timely accounting and reconciliation of inventory. • Process the applications and supervise the implementation process. • Monitor the conclusion and execution of contracts, compliance with internal standards. I spend interviews, instruction in the workplace. • Competent interact with other departments.

• Lead the FO Department daily operations. • Controlled scheduling all desk clerks as business demands. • Made sure the information is passed on in the department. • Promoted all Marriott programs, including Marriott Rewards Program to make them a full success. Kept the new enrollments tracking and made sure that the incentive benefits were in place for the associates. • Maintained the air of discipline within the department. • Managed the department with the tools at hand so as to provide the highest degree of services in the most efficient manner in accordance with company standards, procedures and policies. • Reviewed constantly the performance of the reports to ensure thoroughness and accuracy; pointing out inaccuracies where appropriate. • Controlled regularly all the Departmental routine procedures. • Ensured the associates were always in proper uniform in accordance with the Standard Operational Procedure. • Set up the regularly meetings of employees to ensure proper knowledge of new procedures, problems, complaints and coordination of Front Desk Duties following the developed agenda. Utilized the 15 minutes trainings when the shifts overlap. • Handled all the problems and complaints that may arise in the best professional manner using their hotel knowledge, SOPs, LSOPs and good common judgment to obtain the best possible guest satisfaction. • Championed change, ensured brand and regional business initiatives are implemented and communicated follow-up actions to team as necessary. • Developed systems to enable associates to understand guest satisfaction results. • Ensured that the customer recognition program were in effect throughout controlled areas. • Set goals and expectations for direct reports using the performance review process and held staff accountable for successful performance; coached team by providing specific feedback to improve performance. Conducted annual performance appraisal with direct reports according to Standard Operational Procedures. • Promoted and supported VIP recognition Programs. • Was responsible for meeting the Department budget goals, took part in monthly P&L meetings. • Supported the hotel credit policy and related procedures. • Checked that all the daily reports were run and done. Made sure they were filed correctly. Contingency reports and back up procedures were done regularly and on time. • Continually audited the associates for: hospitality skills, reg. cards, signatures, credit limit, uniforms, tardiness, cash handling, key procedure etc.

Purchase of goods and materials at working facilities, material liability, budgeting, work with documentation

- Registration of visas, passports - Negotiating, correspondence - Drawing up and a selection of individual Tours, cruises...

Manager of Social Cultural Service and Tourism