• Service-desk support for more than 400 users • Making new service-desk requests from users into ISM (IBM Service Management) and monitoring their progress, closing finished tickets. • Providing local support for external support teams from IBM, AT&T, Copytech (MFD’s, plotters) • Monitors inventory control of all IT/IM hardware and materials through the IT/IM Asset Register • Responsible for system security and enforcement of project information system standards including IP security, data safeguards, and system integrity benchmarks and measurements. • Supports the administrative processes of the FDNET communication networks and systems as required by project management.

The Kashagan Project is one of the largest developments in extreme conditions (e.g. Ice, H2S, High Pressure, shallow water) in the history of oil & gas industry with close to 35 billion barrels of oil in place. The full field development will consist of several phases. Other discoveries include Kashagan SW, Aktote, Kairan and Kalamkas, all located in the North Caspian Sea and covered by the North Caspian Sea Production Sharing Agreement (NCSPSA). There are seven shareholders in the Venture: CNPC, ENI, ExxonMobil, Inpex, KMG, Shell, and Total. NCOC N.V. is considered the Operator of the NCSPSA. NCOC N.V. organizational hub will be based in Atyrau, Kazakhstan. May 2016- at present ICT On-Site Support Engineer • Provide ICT On-Site Support services aligned with business processes and the ICT Services Strategy taking into account costs, opportunity and sustainability. • Provide ICT services with focus on customer support and a strong steer on performance of service delivery and customer satisfaction for the various service audiences, e.g. VIPs, management, professionals, administrative and technical user bases. • Support optimization of ICT processes and ICT resourcing within area of responsibilities for long term of ICT in support of Kashagan Petroleum Operations adopting where practical world-wide best practices and international standards. • Maintain business satisfaction and confidence in ICT through effective and efficient delivery and support of agreed ICT services. Minimize the impact of the service outages in day-to-day business activities. Enhance business perception of ICT through use of professional approach in quickly resolving and communicating incidents and requests • Continual improvement of services and justification for improvement investments through analysis of operational results and data. Ensure ICT policy goals and objectives are met through ICT processes and standardized methods and procedures are used for efficient and prompt response, analysis, documentation, reporting. • Review, analyze, prioritize and make recommendations to Line manager (and/or to Functional reporting manager where applicable) on improvement opportunities in ICT Services, ensure applicable quality management methods are used in delivery of ICT services. • Establish, enforce and maintain work processes to promote consistency with various ICT policies and procedures, OLA and SLA agreements. • Develop and provide various departmental reports on services provided by team. • Assist in planning, organization and control the operation of team. • Organize own activities in an effective and efficient way proposing process improvements, development of necessary procedures and templates, and initiating communication with users. • Organize efficient planning of activities in order to deliver services in line with agreed KPIs and SLAs. • Provide assistance to Line manager (and/or to Functional reporting manager where applicable) in maintaining the policies and procedure up to date in respect of the evolution of the business needs. Level II: • Involve in all engagements with business functions on all matters related to provision of ICT services, assist in conducting site surveys for purpose of business demand analysis. • Perform communication and activities for the other ICT processes (e.g. Release notifications, Change Management, Service Level Management reports, Situation Management). • Able to perform extra tasks such as backup and restore from digital media devices, network monitoring of ICT systems, administration of RSA, Print & Digital sending, and Windows installation services, etc. • Provide regular diagnostics of ICT equipment keep a report on the operating conditions and take actions to mitigate ICT equipment failure risks to business continuity. Identify the need for planned or unplanned maintenance of ICT equipment and organize necessary activities for removal, temporary replacement (if required), packaging, sending to and accepting back from the maintenance provider, testing, returning to location, and ensuring proper maintenance documentation. • Receive calls and emails with customers’ queries: Incidents and Requests tickets, follow Incidents resolution or requests fulfillment as per defined processes, resolve incidents or search for work around, escalate and route unresolved incidents to relevant support teams, and work together to restore normal ICT service operations as quickly as possible. Update the customer and ICT group on progress, close tickets with customer and ensure customer satisfaction. • Perform maintenance and registration of all active and passive ICT equipment, storing, allocating and re-locating with proper documentation produced. Actively participate during annual ICT equipment inventory control. • Ensure availability of an agreed level of ICT equipment supplies for immediate user needs, and provide proper control and storage of supplies. • Follow standard procedures to update incident log, documenting necessary details in a central repository, progress checking, and ensuring that diagnostic information is provided for error resolution and incident analysis. • Assist customers to make more effective use of desktop services, products and systems, by making diagnosis of problems and advising on known solutions where applicable. • Perform Installation and configuration of ICT equipment, operating systems and applications. Provide support to customers using remote management tools, either face to face or over the telephone. Troubleshoot system problems and solving hardware or software faults, report on re-occurring technical issues, arrange root course analysis and find long term solutions for them. • Actively participate in testing and evaluating new technologies. • Clearly understand and follow security, HSSE and other compliance regulations, asset and change management and other ICT processes and procedures. • Perform checks of contractor’s invoices, endorsement of acts of work done, delivery notes and further processing of these documents. • Carry out other tasks as instructed by Line manager (and/or Functional reporting manager where applicable) within assigned area of responsibility and professional qualification. • The role interfaces with all the internal peers within ICT/IM and across other functional responsibilities of ICT/IM.

• Service-desk support for more than 400 users • Making new service-desk requests from users into ISM (IBM Service Management) and monitoring their progress, closing finished tickets. • Providing local support for external support teams from IBM, AT&T, Copytech (MFD’s, plotters) • Monitors inventory control of all IT/IM hardware and materials through the IT/IM Asset Register • Responsible for system security and enforcement of project information system standards including IP security, data safeguards, and system integrity benchmarks and measurements. • Supports the administrative processes of the FDNET communication networks and systems as required by project management.

• Installing and configuring of computer hardware of operating systems and applications • Supporting users over the telephone and locally • Make diagnostic and repair HP equipment’s ( servers, workstations, notebooks, desktops, printers, plotters) • Installation of the general resource for separate categories of users • Support and maintenance services printers HP LaserJet printer, Color LaserJet, HP Laser jet MFP,HP Plotter • Configuration and testing of any new hardware and software. • backup user data • Preparation and implementation of projects to launch office: Installation of the LAN, installation and setup of computers, configuring network printers and shared network resources • replacement and minor repairs of all office equipment • selection and purchase of computers, expendables and other office equipment • Restore data from damaged HDD, and external drives • Installation and configuration of various software programs Microsoft windows server 2012, Windows 2000, Windows XP, Windows Vista, Microsoft Office 2003-2007, Windows 7. Support to NCPOC (North Caspian Production Operations Company B.V.) On-site / Executive support engineer, Information Technology/Information Management, Infrastructure Team Job Responsibilities: • Installing and configuring computer hardware operating systems and applications • support of printers and repair HP • Supporting users over the telephone and locally • Provision of hands-on training on the use of IT applications and tools (newcomers’ on-boarding, provision of basic IT tools training)

• Make diagnostic and repair HP equipment’s (workstations, notebooks, desktops, printers, plotters) • install, configure and maintenance equipments • Making LAN • Support and maintenance services printers HP LaserJet printer, Color LaserJet, HP Laser jet MFP,HP Plotter • Assembling personal computers (desktops) for client

Information systems, 2 education

Software for Computers and Automated Systems, 1 education

Hewlett Packard, Поддержка и обслуживание серверов HP ProLiant & BladeSystem

Учебный Центр ALSI, Установка и настройка Windows Server 2012